Frequently Asked Questions
Everything you need to know about your Medichecks shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually arriving within 7-14 business days.
How do I process a return or exchange?
You can return or exchange any unworn items with original tags within 30 days of purchase. Simply visit our online portal to generate a prepaid return shipping label.
Are your garments true to size?
Most of our pieces follow standard retail sizing. We provide a detailed size guide on every product page to help you find the perfect fit based on your specific measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay for interest-free installments.
How can I track the status of my order?
Once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.
Do you use sustainable materials in your collections?
Medichecks is committed to ethical fashion. We prioritize organic cotton and recycled fabrics in over 60% of our current collection to reduce our environmental footprint.